Question 1

What is the Shammy's Wash Club?

Accepted Answer

The Shammy’s Wash Club is our membership program that lets you wash whenever you want for one low monthly price. It’s the easiest way to keep your car clean, without having to pay every time you visit. Members get full access to our top-tier wash options and exclusive car care amenities like high-powered vacuums, detailing towels, mat cleaners, and more. With no long-term commitments and convenient access at all Shammy’s locations, it’s the smarter way to stay clean and save.

Question 2

How do I sign-up for a Wash Club Plan at Shammy's

Accepted Answer

You can sign up for a Shammy’s Wash Club plan right at the pay station when you arrive — just choose your wash, select “Join the Club,” and follow the simple steps on screen. Our team is always nearby to help if you need guidance. Prefer to plan ahead? You can also join online at shammyscarwash.com.(https://www.shammyscarwash.com/manage-my-plan) Once you’re a member, you’ll be able to wash whenever you want, manage your account online, and enjoy all our premium amenities with every visit.

Question 3

Is there a discount for adding another car to my account?

Accepted Answer

Yes! Shammy’s Wash Club members can add additional vehicles to their account at a reduced rate through our Family Plan. Each added car gets the same great wash, full access to our amenities, and the ability to wash whenever they want — all for less than paying individually. It’s a smart way to keep every car in the household clean and save money while doing it. Ask a team member or visit shammyscarwash.com (https://www.shammyscarwash.com/manage-my-plan)to learn more or add a vehicle today.

Question 4

When will I be billed each month

Accepted Answer

Your membership is billed on the same calendar day each month that you originally signed up. For example, if you joined on the 10th, your next billing date will be the 10th of each following month. You can view and manage your billing details anytime at shammyscarwash.com/manage-my-plan.(https://www.shammyscarwash.com/manage-my-plan)

Question 5

Whats better pausing or cancelling my plan?

Accepted Answer

Great question! Pausing your plan is almost always the better option if you think you might return in the future. When you pause, you keep your current rate, plan type, and account info locked in—and you won’t be billed while it’s paused. It’s a quick, flexible way to take a break without starting from scratch later.

Canceling, on the other hand, ends your membership completely. If you come back later, you may lose your current pricing and any special offers tied to your original account.
So if you're unsure, pause it! That way, you keep your benefits and can resume washing whenever you're ready.

Question 6

How do I cancel my Shammy's Plan?

Accepted Answer

We make it easy to manage your membership on your terms. To cancel, just visit shammyscarwash.com/manage-my-plan (https://www.shammyscarwash.com/manage-my-plan)and follow the simple prompts. You can also pause, transfer, or upgrade your plan—so you don’t have to lose your benefits if your needs change. If you have any questions, our team is here to help!

Question 7

What happens when I cancel my monthly plan?

Accepted Answer

When you cancel your Shammy’s Plan, your membership stays active until the end of your current billing cycle. After that, you’ll no longer have access to the convenience and savings of washing whenever you want at member pricing. Keep in mind—if you rejoin later, you may not be able to lock in the same great rate or perks. If you're unsure, you can always pause or transfer your plan instead of cancelling. We're here to help you choose the option that works best for you!

Question 8

What happens if I get a new car or license plate?

Accepted Answer

You can update any of your information by talking to a Shammy's Team Member onsite.

Question 9

How can I speak to someone about making changes to my plan?

Accepted Answer

We’re happy to help! Just give us a call at (844) SHAMMYS anytime Monday through Friday, 8:30 AM to 5:00 PM. One of our Customer Care Coordinators will walk you through your options and make sure your plan fits your needs.

Question 10

What if I change my mind after I submit my cancellation request?

Accepted Answer

No problem at all! If you change your mind after submitting a cancellation request, just reach out to us before your billing cycle ends and we can easily reverse it to keep your plan active. If your plan has already ended, you’re always welcome to rejoin—though keep in mind, your original pricing or perks may not be available again. If you're on the fence, pausing your plan is a great way to keep your benefits without losing your spot!

Question 11

The form is saying it can't find my membership, what could be wrong?

Accepted Answer

1. Mismatched Information – The phone number or license plate you’re entering might not match what we have on file. Double-check for typos or use the phone number you provided when signing up.
2. Inactive or Cancelled Plan – If your membership was cancelled or has expired, it may no longer be searchable in our system.
3. System Delay or Glitch – Occasionally, a brief delay in syncing your info can cause a mismatch.
If you're still having trouble, just shoot us a quick message at help@shammyscarwash.com or give us a call (844) SHAMMYS —we're happy to help get it sorted out right away!

Question 12

Will I receive a refund after cancelling my plan?

Accepted Answer

Shammy’s plans are prepaid on a monthly basis, so when you cancel, your membership remains active until the end of your current billing cycle. While we don’t offer refunds for partial months or unused time, you’ll still be able to wash whenever you want through the remainder of your billing period. If you have any questions or think there was an issue with your billing, just reach out—we’re here to help.

Question 13

How long does it take for my plan to be cancelled?

Accepted Answer

Once you submit your cancellation request through our Manage My Plan (https://www.shammyscarwash.com/manage-my-plan)page, your plan will remain active until your next billing date. Please note: cancellations must be made at least 7 days prior to your billing date to ensure processing before your next charge. You’ll continue to enjoy all benefits until your plan officially ends, and confirmation will be sent by email.

Question 14

Can I change my plan type online?

Accepted Answer

Yes! You can easily change your plan type by visiting our Manage My Plan (https://www.shammyscarwash.com/manage-my-plan)page. Whether you’d like to upgrade for more features or switch to a different option that better fits your needs, you’re in control. Changes take effect immediately, and you’ll see the new pricing reflected on your next billing cycle.

Question 15

I have a new vehicle. How do I transfer my pass to another vehicle?

Accepted Answer

You can transfer your plan to your new vehicle quickly and easily online. Just visit our Manage My Plan (https://www.shammyscarwash.com/manage-my-plan)page and select the “Transfer My Plan” option. You’ll be able to enter your new vehicle’s details, and we’ll update your membership. It only takes a minute, and you’ll be back to washing when you want in no time!

Question 16

Do I need my license plate number to cancel my plan or update my credit card on file?

Accepted Answer

Yes, you’ll need your license plate number to access and manage your account. This helps us verify your membership and ensure your request is tied to the correct vehicle. Whether you're canceling, updating your payment info, or transferring your plan, having your license plate ready will make the process quick and easy. If you no longer have the license plate, please contact us at help@shammyscarwash.com,() call (844) SHAMMYS, or stop by the wash—we’ll be happy to assist you.

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